Reference

Terms and Conditions for Using baja

These terms set out how your baja account works — what we ask of you, what you can expect from us, and where the rules draw the line.

Account eligibility appliesLocal law governs accessbKash · Nagad · Rocket wallet rules includedUpdated terms take effect on notice
baja Terms and Conditions for Using baja
TERMS SUPPORT CONTACT

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a transaction, our support team is the right place to start. Reach us through any of the channels below and have your registered mobile number ready — it speeds up verification.

Live Chat Open the chat window from any page on baja. Have your registered bKash or Nagad number to hand so we can pull up your account quickly.
Email Support Send your query to our support address and include your account ID. We aim to respond to all account and terms queries in the order received.
Account Help Center The help section inside your account covers common terms questions — payment disputes, wallet verification steps, and account access issues are all addressed there.
HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Account Access at baja

We take the security of your account data seriously. Passwords are hashed and never stored in plain text. Two-step verification is available from your account security settings and we recommend enabling it if you log in from multiple devices. Session tokens expire after inactivity, so a shared or borrowed phone cannot stay logged in to your account without your credentials.

Data Retention

We keep account records for as long as your account is active and for the period required under applicable regulations. You can request a copy of your data through account settings.

Cookie Use

We use session and analytics cookies. You can manage cookie preferences from the footer of any baja page; blocking certain cookies may affect how the lobby loads on your device.

Account Security

Enable two-step login from account settings. If you suspect unauthorised access, contact support immediately and we will freeze wallet activity while we investigate.

Requesting Changes

To update your registered mobile number or linked wallet — bKash, Nagad, or Rocket — contact support with your account ID and a copy of your verification document.

Common Questions About baja's Terms

These are the questions we hear most often about how our terms work in practice. If your question is not here, reach out through live chat or the help center inside your account.

You must be of the eligible age in your jurisdiction and access must be lawful where you are located. We do not verify eligibility on your behalf — that responsibility rests with you under your local law.

No. Each person may hold one account only. Duplicate accounts breach these terms and any balance across duplicate accounts may be voided when we detect them.

We will hold any withdrawal request until the mismatch is cleared. Contact support with your account ID and we will walk you through the verification steps to resolve it.

Send a closure request through live chat or email support with your account ID. Any remaining wallet balance will be returned to your registered bKash, Nagad, or Rocket account after identity is confirmed.

We will post a notice when terms change. Continuing to use your account after the notice period means you accept the updated terms. If you disagree, close your account before the change takes effect.

Start with live chat or email support and include your transaction reference. We review disputes against our records and respond in the order they are received, prioritising wallet and payout issues.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.